Highlighted

So anyone have wifi calling????? Missing on my phone.

Member

Have the hd thing on but no WiFi calling option.

Labels (1)
0 Likes
1 Solution

Correct Answers
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Community Manager
Community Manager

I'm sorry to learn you are not happy with your phone, Rjw365. Hvaing access to service is important. The Galaxy Note Edge does not support WiFi Calling at this time. Does your girlfriend also experience service issues where you do? What's your zip code?


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Member

I also noticed there are no wifi calling settings to turn on or off.  I think for this phone it is automatically turned on when you have advanced calling activated.  From what I have read on Verizon's faqs, "when you place a call your phone will always use Verizon's network if available".  If not then it would use wifi.  I guess for example you would have to be deep in a building somewhere that had no Verizon network access but you did have wifi.  I have no way to test it.

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Member

I've tested and it does not work. I have no bars whatsoever at my house and it will not make calls. I'm on 6.0.1 and have no WiFi calling option. My girlfriend and I share a plan, she's got a note 4 and has the option. And it works all the time. I even tried putting airplane mode on and turning wifi back on and calling to make sure there is no VZW service. I regret buying this phone. There is zero support for it, and every time I call about it,  reps assume it's the same as the Note 4.

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Community Manager
Community Manager

I'm sorry to learn you are not happy with your phone, Rjw365. Hvaing access to service is important. The Galaxy Note Edge does not support WiFi Calling at this time. Does your girlfriend also experience service issues where you do? What's your zip code?


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Member

Hello!

Yes she has service issues too. Our zip code is 18103, it's a very

populated area but we live right on the south edge of this zip fairly

isolated in a wooded area at the top of a valley. I'm completely unable to

send or receive calls or text massages at home but she is, because her

phone is a Note 4 and has Wi-Fi calling. I've attached a photo of my signal

and location straight from the phone.

I've been extremely disappointed with the development and support for this

phone that Verizon has provided. From what I've read on Sprint forums,

their version does have the feature, and I actually left them 3 or 4 years

ago because their customer service stank and you guys seemed to be more

technologically up with the times. Now I'm not sure what to think.

I'd upgrade but I'm unable to as my phone has no trade in value and I have

to pay it off completely, because there is one hairline crack in it from a

defective stock battery. I hadn't realized it was puffing out until it

pushed up from the back so much the screen cracked while I was just

browsing Facebook.

So long story short I'm stuck with a phone that has a crack due to no fault

of mine, on a network that can't trade it in and has no service where I

live.

On Sun, Dec 25, 2016, 11:00 vzw_customer_support <forums@verizonwireless.com>

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Community Manager
Community Manager

Rjw365, we definitely want you to be able to make phone calls. We've checked the zip and see no reports. Let's look more into the device. Does the service improve when you are out of the area? Please turn off HD voice and make a test call http://vz.to/2i5Dgx9. Let us know how it works.


ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes

Re: So anyone have wifi calling????? Missing on my phone.

Member

It does get better once I leave the area. I've attached a screenshot of me

about a mile from my house with full coverage. If I leave the house I get

maybe one or two bars but of 1x, not even 3g. And even then I drop calls

almost every time.

On Sun, Dec 25, 2016, 12:11 vzw_customer_support <forums@verizonwireless.com>

0 Likes
Highlighted

Re: So anyone have wifi calling????? Missing on my phone.

Community Manager
Community Manager

Rjw365,


Thank you for the helpful information. I am confident that we can get this resolved. Please check your inbox for a Private Message from us.


RyanC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Covid19