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Should I roll back?

Member

Seems like everyone's having the same problems... Has anyone rolled back to before KitKat?

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Re: Should I roll back?

Community Manager
Community Manager

Bonitadreama We truly apologize for any issues you have experienced since the software update. Most users have found basic troubleshooting to help depending onthe issue. What exact problem has your device encountered? Also, once the software is updated there is not a way to revert to the previous version.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

 

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Re: Should I roll back?

Member

Not yet, but it looks like i have to. This update has sent me BACK to a place before the Note 3. SUB standard!!!!

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Re: Should I roll back?

Expert

You can't roll back to the previous version of the OS.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Highlighted

Re: Should I roll back?

Community Manager
Community Manager

Bonitadreama We truly apologize for any issues you have experienced since the software update. Most users have found basic troubleshooting to help depending onthe issue. What exact problem has your device encountered? Also, once the software is updated there is not a way to revert to the previous version.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

 

View solution in original post

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