Highlighted

Screen lights up & turns off randomly!

Member

I've had my Note II for over a year with no issues. After updating yesterday - now the screen lights up & turns off randomly...constantly. It used to only come on when there was a message or notification. I have always used WiFi but no scanning. I don't use Bluetooth. I don't use the Smart Screen or Motion. What could be causing the screen to come on so often? It's killing my battery & very irritating!

Tags (2)
0 Likes
Highlighted

Re: Screen lights up & turns off randomly!

Customer Support

Having a screen that lights up randomly is definitely no fun ObiChi1214. I was unable to locate this as a known issue. Do you have any other notifications set up on your device? Try wiping the cache on your device to help with this issue http://vz.to/1hy8MNJ , http://vz.to/1acVs1N . Please keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

0 Likes