Re: Samsung Galaxy note 3 no service?
Smhawkins
Enthusiast - Level 3

Never? wow they must have really messed up on this one. Time to get a new service provider, thanks for the heads up. I'm done with Verizon, most of the reps i have talked to said they would get back to me but never did.

Re: Samsung Galaxy note 3 no service?
bigjohntj28
Enthusiast - Level 1

I have the same issue. After going to 2 tech stores in my area and 5 phone calls to Verizon the only solution they gave me was Verizon says its a software issue with Samsung and Verizon and they are working on an update but it will not be out until the first week in November. None of the stores had this information, I think it was the 4th person I talked to at Verizon who knew of the problem. The only solution they offered was to keep the phone until then, or return the phone with in the worry free period (14 days) or exchange it for a different model. I am furious with the lack of customer service with this issue. When I went to the stores I was told this." Verizon is having issues with Samsung and they are working on it. I have been told not to swap out phones or sim cards anymore give it a few days and it should work."  That was it.  I am really disgusted with the way they handled this.

Re: Samsung Galaxy note 3 no service?
DjBobby
Enthusiast - Level 2

Ok, so I still have a Note 3 in my possesion. I'm thinking of rooting it to see if that will help to solve the issue. Wish me luck!

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Re: Samsung Galaxy note 3 no service?
DjBobby
Enthusiast - Level 2

Hey how many of you have a Verizon original number? One Verizon Tech specialist said that could be an issue. I ported my number over from Sprint a couple years ago, and now fro some reason can't get service on my Note 3. It's activated on my account, but I get no service whatsoever. In an attempt to try and problem solve this issue, last week Big Red gave me a TEMPORARY number and it worked. they said that temp # belonged solely to Verizon and that may be the reason it worked. Just a thought, so how many of you have a Verizon original # (not ported from another company) and are having this same issue I'm having.

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Re: Samsung Galaxy note 3 no service?
Bbhill
Enthusiast - Level 2

I have to tell the board what I did to fix the problem.  I was getting the same answers from vzw as everyone else, sometime in November there would be a fix.  Well I decided to experiment because of what one of the Verizon salesman had told me.  I decided to change my number of all things and now I have service at least everywhere I have traveled. Before I had service in Williamsburg where I purchased the phone and live but no service in Hampton which is 25 miles away.  Now it works in both places, I've also traveled to Richmond and Va. Beach and the phone has not lost service once.  Who knows why this worked. but at least I'm able to use the phone now.  I believe the note 3 is having MDIN issues or at least something of the sort.  

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Re: Samsung Galaxy note 3 no service?
Smhawkins
Enthusiast - Level 3

I have a Verizon original number, its the same one i have always had, however since Bbhill said his works now i might have to try that. I did call Verizon today they said Samsung is going to release an update in November as well.

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Re: Samsung Galaxy note 3 no service?
DjBobby
Enthusiast - Level 2

Ok, I found a fix, yes I'll take credit...Smiley Happy

You have to activate your Note 3 on a NEW LINE OF SERVICE (on a month to month basis, no contract, Verizon should do this for you since it's their problem), then switch your old number to the note 3 and the new number to your old device, do not put the note 3 on your old line of service. It worked for me and now I'm happily using my note 3 while you suckers are still waiting.

Anyway after you port the number over to the note 3, you just need to cancel your old line of service. Voila! I'll be here all week and yes I take donations!

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Re: Samsung Galaxy note 3 no service?
Smhawkins
Enthusiast - Level 3

Well today my phone has 4G and service everywhere. I do not know why but it just started working. Maybe it updated.

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Re: Samsung Galaxy note 3 no service?
vzw_customer_support
Customer Service Rep

@Smhawkins,

Thanks for keeping us posted! I'm glad your phone is working properly now! keep me posted if you need further assistance.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: Samsung Galaxy note 3 no service?
DjBobby
Enthusiast - Level 2

Ok so my fix for activating the Note 3 on my account worked.....for two days only, then I lost all service again. Sadly I have given up on this device and Verizon. I'm back to my Note 2, and I'm going to stay there until I figure out which cell company I want to go to.

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