Samsung Galaxy note 3 no service?

[vzw_customer_support]

Thanks for the extra details, supertracy323. It certainly appears the phone you have just isn't connecting to the network we strive so hard to provide. I know you tried the reset to your phone, but there is a setting I'd like you to turn off from the default option. Please go to Settings > Wi-Fi > Tap the Menu Key (to the left of the home button) > Select Advanced and turn off Auto network switch. This should help to stabilize the data connection for your phone.

Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

[supertracy323]

Agree agree agree on all levels. Have always loved Verizon. We have a lemon

of a phone. Please address this issue.

[supertracy323]

I have done this. I really have been through forum after forum looking for

fixes.

On Feb 5, 2014 2:06 PM, "Verizon Wireless Customer Support" <

[supertracy323]

This has been off since I heard about it the first time and it makes no

difference whatsoever.

On Feb 5, 2014 2:06 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for the info supertracy323. Just to clarify, have you had the SIM card replaced? This can affect service. If you have, and you continue to have issues, I would recommend attempting a factory reset. http://vz.to/1aEkC9r 

Please let us know if this helps!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[vzw_customer_support]

supertracy323,

We appreciate you taking the necessary steps to help resolve this matter. If all steps have been taken to resolve this issue to no avail, we may need to replace the device. Is there any physical/water damage?

EfrainM_VZW
Follow us on Twitter @VZWSupport

[supertracy323]

There is no physical or water damage. I have kept it in perfect working

order. It just doesn't work yes I've already done the factory reset.

On Feb 7, 2014 2:21 PM, "Verizon Wireless Customer Support" <

[brookebrookebrooke]

November came and went and still the Note 3 has major problems with the 1st order of business for a phone. It gets's no mobile signal in areas that no other phone has a problem. It's really not Verizon, at fault, but someone at Samsung/Verizon must realize the significant damage being done to the reputation of good companies by one faulty product.

I resorted to trying a network extender at home but, as my internet service is limited to 3mb, the call quality is horrible.

Right now, I am in the suffer till it's paid for mode. I don't know what else to do.

[supertracy323]

Who do I contact about getting a replacement?

On Feb 7, 2014 2:21 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for responding, supertracy323. I have sent you a follow request here in the forum. Please access https://community.verizonwireless.com/actions to accept my request and follow me https://community.verizonwireless.com/people/jenniferh_vzw back so you can send me a private message https://community.verizonwireless.com/docs/DOC-1613 with your name so we can get started on the possible replacement options.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport