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The Software Version on my phone is: N900VVRUBMJE. I cant tell by the link what the latest is, but my phone tells me its up to date. Based on recent events, I am not sure its 100% tied to the Bluetooth itself. When I have been talking on the phone normally, I always make sure the screen is off, and I don't mean like when it auto shits off when you put it up to your head. I always hit the power button to make sure the screen is off when I am talking. I noticed lately, since I no longer use my Bluetooth because of the afore mentioned issues, that it still auto switches to the speaker phone without touching anything. It happens 1-2 times per call and I have to hit the power to bring the screen back on, then turn off the speaker, and hit the power again to turn off the screen.
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I am having the same issue. Terrible service with my GN3 - no service in my house, even though my husband GN2 and mother's Galaxy S4 work perfectly right next to me. It toggles from 4G to 3G to 1x. The wifi connection is so choppy that I can barely read a page without it refreshing constantly. This has got to be a major issue reading this many complaints. Is there any fix? I have already done a factory reset - nothing helped.
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Supertracy323, service at your fingertips is what we strive for! Let's get to the bottom of this together. The factory reset is typically the last resort option. Does this happen both indoors and outdoors for the fluctuation or only at your home location? Here is a link with steps and you will want to click on the data connection browser tab: http://vz.to/1g6kB0k Also, have you had the Sim card replaced? Keep us posted!
WiltonA_VZW
VZW Support
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my service indoors is getting worse and worse. and i want to speak to a rep and im in my apartment so i cant even make a call and your live chat isnt working., help me
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Hey there metsnfins,
I'm sorry about the issues that you are having getting a hold of someone. I am on the scene to assist. Let's get you the reliable service you deserve.
What zip code are you having issues in? Do the issues primarily occur indoors? Does the service improve outdoors?
All wireless carriers are unable to guarantee service indoors because of the overall construction of the building and other surrounding environmental factors. If the issues only occur inside the apartment we do have an accessory that helps with that. It's called a network extender. It's like placing a mini cell tower inside your home. Visit http://vz.to/IHRT6h for details.
NicholasB_VZW
Follow us on Twitter @VZWSupport
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It is mostly indoors. But it is not just my apartment
I live in 19078
I was at the verizon store on state st in springfield pa, he changed my sim card and even he commented after (why is your phone going from 1 bar to 3 like that does it always do that) even after he changed it
I AM NOT BUYING A NETWORK EXTENDER
i work with people that have verizon in zip code 19153 and only my phone has issues
i would like a replacement phone sent to me
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and why do you have live chat for device and there is never ever an agent availanle
i dont want to call customer support from my phone because i am in my apartment, if i do place the call i will get disconnected,m and i want them to troubleshoot the phone
i have been a customer for years i just signed a new contract a few months ago and i regret it
this is ridicyulous
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I appreciate your response. This happens both indoors and outdoors. This
happens at my home, the mall, my office - just way way worse at my home.
Even the salesperson at Best Buy watched it go from 4G to no signal for no
reason - hadn't even moved. I really want to get this fixed. It is utterly
ridiculous to have such a problem phone. I have been with Verizon for a
looong time.
On Wed, Jan 29, 2014 at 7:56 PM, Verizon Wireless Customer Support <
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I understand and chat is a great feature to use if you don't have an alternate phone. The button for chat will appear when a representative is available.
We want to make sure that you have a working phone. Does this issue with service seem to happen everywhere you use the phone? Store representatives are able to order replacements as well. After the store rep saw that your phone was still having service issues, did he offer any more troubleshooting? If you have any battery saver apps please uninstall as those have been known to affect signal. Does your phone have any physical or liquid damage?
MarquiaF_VZW
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This problem was supposed to be fixed in November 2013 and it is now February 2014 with no resolution. Over 90% of the calls I get are sent straight to voice mail, I never see them show up on my phone. When I attempt to call back, if I'm able to get through at all (not being stopped by either no signal or the roaming message), the call will get dropped. You could make the EXCUSE that it's unpredictable indoor environments but I've owned Android since the Motorola Droid and NEVER have I had this kind of trouble with a phone. NEVER have I ever wanted to throw a phone against a wall hard enough for it to break into a thousand pieces simply for the pleasure of being done with it.
Since Verizon has yet to deliver a solution I've developed a couple of my own: 1) switch to my Motorola Droid that still works perfectly or 2) switch to another carrier. Everyone I've talked to has suggested the latter but I say no because I have never had this problem with Verizon before, every phone I've ever had through this carrier has worked perfectly except this one and it's the lack of action in this regard that has me considering the move.
I wish the smart people at Verizon could get it together and figure out why my phone is a $700 paper weight so that I wouldn't be pulling my hair out because I'm missing business calls. Worst phone experience of my life.