We want to ensure there are no unanswered questions for your Note 7 return, rgang50. The recall kit is being shipped to the address of the original Note 7 order, and expected delivery is 1-2 weeks. If you have already placed an order to exchange to another device and have not received the recall kit, our customer service team can order a recall kit for you at 800-922-0204.
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As far as I am concerned I did my part in the Note 7 return process, I'm done. I took it to the Corporate store, they wouldn't take it back, and said they would have a box sent to me, never got it. Called Verizon customer service and after being put on hold for 30 minutes was told the Corporate store never requested one. Customer service told me that they would send one, never received it. So, I tried, I am done. My monthly payment was returned, I have my old Note back on my account and will wait until next year for the new Samsung 8 or new Note.
Andreas_vzw, from what I read here, if you went to a store, or ordered a replacement phone online you are due to receive a return box. How about those of us that aren't picking a new phone from the current line up? I have an older phone in my possession. I plan on activating it and waiting for something better than my current options. Is the return box automatically being sent? Does the "upgrade" initiate that process?
Great question but Verizon didn't make it clear about that because Verizon wants everybody do the upgrade so they can make money regardless of Note 7 hassle!!! I kept mine Note 5 because Verizon never send me a return label[Thx] so I reactivate my old Note 5 but People that already sent their Phone[Trade in]to Verizon should able to get it back from Verizon...........
Andrea_vzw: I have no option but to wait for the special fireproof 'return box' in order to return the Note 7 in my possession. I received my second replacement S7E on Oct 13. So I will do as you say and wait the two weeks as you have recommended. Thanks for responding.
We are trying to make the return process for the Samsung Note 7 as painless as possible, ZUKZEKIM.
To answer your question, if you process an upgrade, yes, a return box will be sent to you. If you choose not to upgrade that is fine as well. We are sending out Note 7 return boxes to every customer that ordered a Note 7 to the address that the Note 7 was sent to. I hope this clears up any confusion there is about the return boxes. Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
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Predator7, we would never push any of our customer into doing something they don't want to. Customers who have traded their phone in to our warehouse will be unable to request for us to return those phones. The best thing to do is reach out to us individually for account specific options, as this process differs according to the account and situation.
Follow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!