Re: Replacement note 7
pherson
Champion - Level 1

Excellent stooges reference tho!

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Re: Replacement note 7
Huggyjd28
Enthusiast - Level 3

I have been a long term customer of Verizon. I have the note 7 thats defective. I paid full price for it. I have spoken to many Verizon reps and went to a corporate store yesterday. What i have found is complete deception and lies from Verizon throughout the whole ordeal. I have decided that today i am going to a store to return my note 7 for a refund then cut the cord with Verizon. I know my leaving will not really harm Verizon. But i will have peace of mind. This may and probably will happen again. In my opinion, Verizon did not take care of their customers with this.

Re: Replacement note 7
Jd1010
Enthusiast - Level 3

So, daylight brought me a new Note 7 in coral blue. Took my GS7E exchange phone to the V store and the greeter said yup, they'd take care of me but they were our of black phones. There were 10 V-Aides working so it didn't take more than 30 minutes or so before I was greeted and the exchange back to the N7 underway. Loaded up the new N7, put it online and out the door I went. New contract date but not a penny in exchange.

Hope you all have similar experiences.

A massive anti-climax. . .

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Re: Replacement note 7
wayne88
Contributor - Level 1

I and many other got our replacement Note 7s today. It took a lot of calling to find out which stores had run out of replacement phones often they ran out in the morning and got a second shipment in the afternoon. I lost my beloved blue color and had to settle for silver or black (I got 2 silver ones). First thoughts: they don't charge very rapidly not sure about on fast charge. I am testing wireless fast charge now. Also my supposedly dangerous first pair of not never got as hot as these replacement Notes. Wish I had kept the other ones! Might switch to another phone (even the dreaded IPhone....bite my tongue)!

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Re: Replacement note 7
wayne88
Contributor - Level 1

We did a return and repurchase. So the sales tax from my old Note 7s was refunded and I was charged for the new Note 7 sales tax. They gave me a $20 X 2 bill credit to make up for new line activations that I paid for the 2 phones ($40). They also gave me $50 bill credit for the 2 X $25 from Samsung (for our troubles). It took nearly 2 hours 5:30PM to 7:30 PM (sadly there were coral blues there but ran out while I was there).

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Re: Replacement note 7
Acrillix
Specialist - Level 2

pherson​ another thing that people forget is even VZW reps got Note 7's. If it was a conspiracy this was an inside job, Samsung wouldn't have let or rather VZW wouldn't have let their reps purchase a defective phone. My friend who works for VZW call center bought a Note 7.

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Re: Replacement note 7
Huggyjd28
Enthusiast - Level 3

I guess the verizon stores all did things different. I had to pay the taxes on my note 7 again. No refund on the recalled note taxes yet. And the $25 ? When i asked the rep about that he told me to contact samsung

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Re: Replacement note 7
wayne88
Contributor - Level 1

I had to pay for the taxes again but they told me that they refunded the taxes that I paid on the original transaction. Come to think of it, they over charged me for tax the second time around. I should have been charged 6% of $1728 (2 Note 7s at $864 each) or $103.68 in tax, yet I was charged $106.08 for tax. So I was charged. The rep I was working with conveniently forgot to waive the $20 X 2 Phones = $40 activation fee.....Another rep noticed and supposedly applied a $90.00 credit (supposed to be applied at a later date) which included $40 for activation plus 2 X $25 or $50 from Samsung. I see none of that yet only the $146.08 (2 X $20 plus the errant tax charge of $106.08......$2.40 in error). I am going to call billing right now to check on this because VZW will nickel and dime you and all errors are conveniently/ coincidentally in the company's favor LOL!

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Re: Replacement note 7
pherson
Champion - Level 1

Yep I would wait on hold for less than $3 as well.

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Re: Replacement note 7
wayne88
Contributor - Level 1

LOL! Got my $2.40 back....going on a shopping spree but not at VZW LOL!

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