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Please Help.

Member

My phone restart and Verizon appear on it, so i sent to a repairer to flash but there was a mistake and now my phone won't work at all. when i switch on it say;

System software not authorized by Verizon Wireless has been found on your phone. Please turn off your phone and go to the nearest Verizon Wireless store for help.

Please Help me, i really love this phone (Samsung Galaxy ll, SCH-I605) Will appreciate your help Thank you.

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Re: Please Help.

Sr. Member

When you had the software/firmware flashed, it may have been the cause of your current issue. take it back to where you had it flashed or take it to a authorised Best Buy that offers the "Samsung Experience" to get the device flashed again with the firmware re-installed.

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Re: Please Help.

Community Manager
Community Manager

samyoungo,


Look no further help has arrived!


When does the phone restart? How often is it happening? Are you unable to use the phone at all? Please provide the software version currently on the phone http://www.verizonwireless.com/support/knowledge-base-69523/.


JohnB_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Please Help.

Member

Hello Thanks for the Response, Really Appreciate.

Please, It just Restart once. Am unable to use the phone now, when i ON it this appear; System software not authorized by Verizon Wireless has been found on your phone. Please turn off your phone and go to the nearest Verizon Wireless store for help.

This is the state of the Phone now, Please Help

2015-07-09 10.51.08.jpg

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Re: Please Help.

Community Manager
Community Manager

samyoungo, thank you so much for the picture. I really want to make sure that we are able to get you up and running ASAP. I would like to see if we can try to run the phone with the software repair assistant. You can always find those steps here: http://spr.ly/6589B8h6X Please keep us posted.


KevinR_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Please Help.

Member

Hello Sir, Thank you so far for your support. Please is it possible i can get Software to Download because i do not have software disk (CD).

Thank you.

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Re: Please Help.

Community Manager
Community Manager

Samyoungo, thank you so much for those details. Are you able to use the Software Repair system that was linked in the post above? There is no actual CD that is used to download the software.


KevinR_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Please Help.

Member

Oh ok, I actually realiese that. No the it could not work at all, am really worried now since am not sure this phone can work normal again. Please When i press and hold the Volume down key with Power on and Home key The phone goes to downloading mode (Odin) is there anything that can be done there?

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Re: Please Help.

Community Manager
Community Manager

Thanks for checking back in. Let's figure this out. Does the repair assistant recognize your device as being plugged in while it's in that downloading mode? So long as the computer is able to see it, it can remain in that mode and you can allow the repair assistant to complete the OS repair to the device.


EbonyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Please Help.

Member

Thanks again, When the phone is in downloading mode Yes the computer see it but nothing pop up for the Repair Assistant to work. The repair assistant do not work, so am just asking if there is any other way to get Samsung Galaxy Note ll firmware to download or Anything?

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Re: Please Help.

Community Manager
Community Manager

Samyoungo,


It's a pleasure to help.  We're sorry to hear about the trouble you're having with your phone.  Have you been able to download software on your phone previously?  Have you tried to power off your phone and remove the sim card?


EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!