October 1st Deadline for replacement?

JOABAK23
Member

I am hearing that the deadline is being extended and wondering if this is true? At the moment today was the first day my local store had any new ones and they have 3 blue. I have a black one. I was told that I am to take a blue one or shut up and keep the exploding one. Does anyone know if this is the case? Samsung is no help and Verizon Customer service says that they can't help and can't mail them anymore so I can go to a local store, and get a blue one or just not participate in the recall.... This seems completely [Removed] to me as I thought it was a mandatory recall. How can it be mandatory but not have replacements. I also called a store an hour away and they said that no one has any and that there is nothing I can do. ANY HELP would be appreciated at this point. Other wise I'll keep charging it in my car and hope it doesn't explode.

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Re: October 1st Deadline for replacement?

Acrillix
Sr. Member

They probably just don't have black Note 7's available. The Black Onyx Note7's are Low in stock and I think stores may have more on October 5th. Otherwise, just get the blue one and get a black case.

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Re: October 1st Deadline for replacement?

Verizon Employee

JOABAK23, I assure you that we want nothing more than to get the replacement phone in your hands and I am happy to assist. We appreciate your patience through out this process.

The deadline for replacing the phone has been extended and we strongly urge you to visit a store location as soon as the inventory is available. You can also contact us through social media, chat or customer care channels for order options Contact Us | Verizon Wireless and to have us personally review the account. Please reach back out to us for further clarification or any other concerns.

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Re: October 1st Deadline for replacement?

Acrillix
Sr. Member

They probably just don't have black Note 7's available. The Black Onyx Note7's are Low in stock and I think stores may have more on October 5th. Otherwise, just get the blue one and get a black case.

View solution in original post

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Re: October 1st Deadline for replacement?

DREWKEITH1985
Member

OK that's good I'll take a phone

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Re: October 1st Deadline for replacement?

Acrillix
Sr. Member

Don't quote me on it.

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