Note 8 call volume low

[Kidokirk]

When I'm on a call, the sound is very quiet even though the volume is all the way up and with the extra volume on.  I have to use speaker phone to hear the other person talk.  How do I fix this?

[bearone21]

re-boot

[bbrdtylr · Accepted solution]

Well it depends. I would try a reboot as suggested above first. The next step is probably a factory reset, so you'll want to back up all of your information and have your login in for for Google to get it back.

Do you have a case on it? I know some of those can affect the volume if it covers the display.

If all else fails, call Verizon. It may be defective or damaged.

[bearone21]

depends on what, why do a factory re-set??

[Kidokirk]

Re-boot didn't work. And I do have a case but it's not covering the speaker.  I'm dreading the factory reset haha but I'll try it today and let you know how it goes.  Thanks for the help!

[bbrdtylr]

On what is causing it. Case, application, software, hardware. There really is no way to know without taking steps to determine the problem. A factory reset would remove everything and reset the software. If it still doesn't work right, then it's a hardware issue.

[vzw_customer_support]

KidoKirk, we understand the importance of making sure you are able to hear your friends and family while on a call. Please allow us the opportunity to further investigate the details. Can you please let us know when this concern started and if your device software is up to date? Also, is there any physical damage to your device? bbrdtylr and bearone21 provided a great suggestion with rebooting your device and we are sorry to hear that this didn’t resolve your concern.

We understand that you were hesitant with processing a factory data reset. This process will allow us to further test and understand what might be causing the problem. Please let us know if you were able to complete this step. If you have not we actually would recommend that you restart your device in safe mode first http://vz.to/2rnzsQg as this will place your device in a diagnostic state (returned to default settings) so we are able to determine if a third party app may be causing the concern. Please keep us updated on the progress.

SylviaT_VZW

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[diagoro]

I have the same experience (before and after using a case). Media volume is great, phone calls not so much.

[vzw_customer_support]

Thank you for taking time to reach out about these concerns as I know the importance of having a reliable connection. To confirm is yours also working well with speakerphone or headphones? Did this start after installing a new app or update?

[Kidokirk]

I factory reset the phone and that didn't help.  Verizon ended up sending a new phone.  Works great now!