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Note 8 TIme wrong after Android 9 update

pfautley
Member

I updated to Android 9 yesterday and ever since the time has been wrong. It has been displaying in GMT instead of the correct timezone for my GPS location. It is temporarily fixed if I toggle the automatic tome zone option, but returns to GMT shortly thereafter. This has been a huge pain because all of my calls/emails/etc are receiving timestamps that make no sense. Any help or acknowledgement of the problem would be appreciated.

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Re: Note 8 TIme wrong after Android 9 update

chuckwilmot
Member

Yes, same problem.  Very annoying.  Sometimes if I restart it fixes itself, sometimes it does not.  Very annoying.  I hope they figure this one out soon.

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Re: Note 8 TIme wrong after Android 9 update

Community Manager
Community Manager

pfautley, I know how important it is for your device to display the correct time. Have you restarted your device since this started? Have you heard similar situations happening with this phone model? Are you toggling the Automatic Date and Time on or off?   EricaG_VZW

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Re: Note 8 TIme wrong after Android 9 update

Community Manager
Community Manager

It's worrying to see that the incorrect time appears on your device after the latest software update, and we will be glad to assist you especially because you're only able to momentarily fix this problem when you restart your device. Please tell us, is your device set for Automatic Date and Time? If the answer is yes, please disable this option for a few seconds and enable it once again. Also, the following link will guide you through the process of manually adjusting the time on your device. http://spr.ly/6607EdKUW

GeovannJ_VZW

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Re: Note 8 TIme wrong after Android 9 update

pfautley
Member

I had my time settings set to Automatic Date and time. I restarted my phone and have seen the same results.

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Re: Note 8 TIme wrong after Android 9 update

Community Manager
Community Manager

pfautley- I appreciate you following the steps we provided. We apologize that you are still experiencing issues with the time on your device. Please reset the network settings on your device. https://www.verizonwireless.com/support/knowledge-base-214319/ Resetting the network settings will fix the issue with the time and will refresh your network connection. Also, keep in mind that your Wi-Fi passwords will be deleted and any Bluetooth connections will be lost when you reset the network settings. Please let us know if you run into any issues.  

JacobV_VZW

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Re: Note 8 TIme wrong after Android 9 update

pfautley
Member

This did not solve the problem. Its also a total pain because now I need to reset a bunch of stuff. Please advise on next steps

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Re: Note 8 TIme wrong after Android 9 update

Community Manager
Community Manager

I appreciate your time and patience as I know how inconvenient it is to have to re-enter all of the information we store on our phones these days. I know that it is best to avoid having to set things back up but the next step to take would be a Reset of All Settings as found via https://www.verizonwireless.com/support/knowledge-base-214295/

YaleK_VZW

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