Re: Note 7 recall is a joke...Safety they dont care about safety!

ZANCHI72
Member

Agreed..which is what happened at which time I was directed to call customer service because there was nothing that they..the corporate store...could do.  They said their hands were tied.  So I called customer service and was on hold for more than an hour at which time I gave up.  I am going back into the store today as the bill is paid...we'll see what happens next.

Re: Note 7 recall is a joke...Safety they dont care about safety!

JSM71
Member

Then you lack imagination.  I and others posting on here, on Android forums, and elsewhere, have been refused at corporate stores multiple times.  Just because you don't want it to be true doesn't make it so.  Clearly VZ is not worried about the phones, so neither am I.  Just for the record, they didnt' deny I'd been refused, they said that the corporate store I went to was going to be closing at some undisclosed point in the future (no sign of it, they were doing a land-office business the two times I was there) so that must be why they failed to honor the recall.  Either way, VZ refused to honor it by phone either.

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Re: Note 7 recall is a joke...Safety they dont care about safety!

JohnB_VZW
VZ Employee Emeritus

I completely understand your frustration Zanchi72, and I apologize for all the inconvenience this has caused. We can definitely help clarify how you can exchange your Note 7.

If you are within the 14 day worry free guarantee the phone can be exchange even with a past due balance. However, if it has been past the 14 days then the past due will need to be paid before we can exchange the phone. This is because when exchanging a phone passed the 14 days the system will not allow the order to go through if a past due balance is on the account.

You can visit ant VZW store to process your exchange. We're here if you need further assistance.

JohnB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Note 7 recall is a joke...Safety they dont care about safety!

SJFank75
Member

They are literally sending people out of their store with a known dangerous device.  This now puts any liability on Verizon instead of Samsung.

Re: Note 7 recall is a joke...Safety they dont care about safety!

SJFank75
Member

Because the recall was issued more than 14 days ago but the replacement wasn't available until September 21st no one is within the 14 day period.

I don't think it is wise of your company to send customers back out of your store with a device that you know is dangerous. 

Re: Note 7 recall is a joke...Safety they dont care about safety!

SJFank75
Member

RESOLUTION

The store manager can override the system.  I had to have a call center representative explain how to the manager at my store. 

Re: Note 7 recall is a joke...Safety they dont care about safety!

rcschnoor
Sr. Leader

SJFank75 wrote:

I don't think it is wise of your company to send customers back out of your store with a device that you know is dangerous.

You mean these same customers who kept that SAME "dangerous device" for weeks after it was reported as being dangerous???? That's kind of funny. Seems the danger didn't bother them all that much for quite some time.

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Re: Note 7 recall is a joke...Safety they dont care about safety!

Predator7
Novice

That make no sense!!!!!!!!

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Re: Note 7 recall is a joke...Safety they dont care about safety!

Disnie
Novice

AGREE!!  The Verizon sales rep in the corporate store told me it was ONLY voluntary to exchange.  IT was a complete mess!!!!!!!  I have five lines open with Verizon with them coming up for "upgrades" in January and I am seriously thinking about changing.  I have learned through all of this that Verizon does not care how they treat their customers, it is all about money. 

Re: Note 7 recall is a joke...Safety they dont care about safety!

rcschnoor
Sr. Leader

Of course it is "voluntary" to exchange it. How could they possibly "force" you to exchange it. All that can be done is for Samsung to offer the recall. They can't "force" you to do so. You either choose to do so or you choose not to do so.

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