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Note 4

Member

The last software update killed my phone. It freezes every few seconds...and it stays frozen for a while. Anything I can do?

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Re: Note 4

Customer Support

It is concerning to hear that you are having this trouble with the device, CMAX766 and I’d be happy to help you today. Let’s gather a few more details to get the phone back up and running.
Just for clarification, did this issue begin immediately following the update or were any apps restored & added to the phone? Has the phone suffered any physical or liquid damage? We recommend you run the phone in safe mode http://vz.to/2kCATlz to make sure there are no harmful apps present. Please reach back out to us with a few additional details and we will be ready to continue helping?

SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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