No more 4g LTE all i get is 1x

Moibus1
Member
I am now all of the sudden getting 1x for service in my Apt I had been getting 4g LTE. I left sprint because of this problem am I now not going to have service in my Apt again!!!???
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Re: No more 4g LTE all i get is 1x

jav6
Sr. Member

You might provide more information, like where are you?  zip code?

...Just another VZW customer...trying to offer some assistance...
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Re: No more 4g LTE all i get is 1x

bearone21
Leader

both services are probably using the same tower.

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Re: No more 4g LTE all i get is 1x

Community Manager
Community Manager

I am so sorry to hear of your service difficulties inside your apartment. Many factors outside of Verizon’s control can contribute to indoor performance. Common causes of signal related change may include:

 

• Interference
• Foliage
• Construction
• Population changes
• Cell site changes (e.g., tower relocation, antenna alignment, power adjustment, etc.)

 

Does this issue happen when outside of the building? What is the cross streets and city of where this issue is happening? - AlbertoR_VZW

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