Re: NOTE 7 RECALL EXPERIENCE???
Samfunked
Enthusiast - Level 2

I am in the process of writing the attorney general now! This sort of treatment is not ok! Especially when dealing with something that could potentially kill you! What about the disabled person receiving social security no car and no credit card! Simply put they are [removed]!

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Re: NOTE 7 RECALL EXPERIENCE???
FARIDTIARA
Enthusiast - Level 1

I am very disturb about the whole experience, This suppose to be a easy exchange but it isn't. Instead it is a nightmare. I lease my phone on 08/31 and was current on my Verizon account. Now as of today i past due and they will not exchange my phone because of past due amount. This is a safety recall not a volunteered recall. Verizon refuse to switch out phones. prior to a week ago I went into store to get the S7 edge instead and the representative told me there just wait till 09/21 and billing is not a concern whether you current or not. NOT A GOOD COMPANY.. I CALL THE Consumer Product Safety Commission The Report No. 20160921-E9614-2147413852-ttps://www.saferproducts.gov/CPSRMSPublic/Incidents/ReportIncident.. I would advice you all to do the same as I was told Verizon have a huge amount of unhappy customers .. I am looking at Class Action Lawsuit as well for Safety Violation 

Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

It seems to me Verizon's Corporate Store Managers and Employee's are not following Verizon instructed rules and regulation instead they are bullying or misleading Customers intentionally !!! Verizon online and Phone Service Employee are way better than Store Employee but perfection is limited based on their knowledge.

                                                  No Verizon Customers shouldn't have to go through this Samsung/Verizon Recall Nightmare!!!! Managers and Employees that mislead  Customers should get punish or disciplinary action should have taken against them immediately!!! Verizon you need get your act together and start supporting your Customers.

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Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

You have done the right thing.

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Re: NOTE 7 RECALL EXPERIENCE???
Disnie
Contributor - Level 1

I just got off the phone with a Verizon customer service rep, she was extremely nice and apologetic about my in store experience.  She is sending me out the screen protector.  Only thing is, I am not good at putting them on and I refuse to go back in the store.  So... to find a smaller Verizon store to put it on for me if they will.

I agree, Verizon needs to step it up because it is a MANDATORY recall, not just people wanting a new phone.

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Re: NOTE 7 RECALL EXPERIENCE???
bbrown450
Enthusiast - Level 2

Look as "dead on" as your words are my man ....we all see what is going on here. These guys own/run a "COMMUNICATION COMPANY"  here..they absolutely have the tools to get the word out, IN ONE EMAIL....TO ALL OF US !!

Each and everyone of you that taken the time out of your busy day to come here to share your experience in the hopes that you would get actionable info.......and did not could have easily addressed each of our needs, individually and intervened to make sure that we got taken care of. While I did see limited follow up, it was mostly for those not having a very complex issue...

They are playing the waiting game...letting the chips fall ( or customers) where they may. The only way that you will get them the message is with your wallet.... they have turned their ears off...their inaction speak louder than words....you have a choice to let them play their games....or move your business to someone that cares

Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

Hi Disnie I am also finished my replacement order through Phone (800-922-0204) without any hassle!! It should be ship tomorrow.

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Re: NOTE 7 RECALL EXPERIENCE???
Disnie
Contributor - Level 1

I am just glad the whole thing is over with..... I love the new version.. seems the battery last longer.  Although as of right now, I still refuse to go back into the store. I hope since the new phones are out, maybe Verizon has learned the rules and learned that it is a mandatory recall and not just because you want a new one.

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Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

Mine is coming Monday, glad to hear that you got yours..............

Re: NOTE 7 RECALL EXPERIENCE???
garnerbt
Enthusiast - Level 2

same for me. told me they would ship one but i would have to pay full price for it or i would have to go the local corporate store. the store told me today they were not supose to do that since i bought it online but they would do it anyway? then i get home with it and realize its not activated. I called customer service but they are closed. not sure if they are open on sundays so i may have to wait till monday. this has probably been my worste customer experience ever!

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