My verizon app trouble

[acraftylady2]

It seems to have been fixed by someone so working fine now.  Had the new device for a week and was happening from day 1.  The old device was fine as I had used it up until I got the new device.  Something must have happened switching phones I guess.  

[vzw_customer_support]

Thank you! Please reply to our private message. 

AaronS_VZW

[HappyRetired]

I just got a new  Samsung Galaxy S21 on July 2nd. The Verizon app on my phone is doing this very same thing! Went back to store thought I had it fixed but once out of it and then back in. Same message.  Tech support gave me a number to call but it says my number is not eligible for technical support! I have only had this phone for  4 days! I am lost on what to do or where to go??

[VernKramer]

Can you tell how it was fixed. Tons of us are having this same issue. I can’t get through to anyone on the phone. Tried chat and when she told me to uninstall the app it closed my chat and now requires me to sign in to get back to the same agent and I can’t sign in. 

[acraftylady2]

No idea how it was fixed.  Verizon must have reset something with my account so call them.  

[KH-cathy29811]

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