- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not sure if this is because of the last update, but it seems my message tones no longer work since the update happened. When someone calls my phone rings and vibrates, when someone sends me a text, it doesn't ring or vibrate.. Has anyone else encountered this issue? If so, what needs to be done to fix it?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Were you using custom notification tones or the stock ones?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
At first I was using the ones from Zedge, but then I took them off, thinking it was the app, so I applied the ones from the phone and just using the same ones for all my contacts.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have you checked the settings in the text message app to ensure that nothing was changed as a result of the update, i.e., are the settings to vibrate and ring on and a ringtone selected?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Having the exact same issue with one exception...the notification sounds work intermittently but more often not. All settings are appropriately checked.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey there eshell77,
Software updates are meant to improve the overall performance of the phone. I'm sorry to hear that yours caused a bit of an issue. Do you have the device volume turned all the way up? Go into the volume settings and make sure that turn off all sounds is disabled,http://vz.to/1n4mWqy. Also try a soft reset as well,http://vz.to/1aPVmxo.
Keep us updated with results.
NicholasB_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Device volume is turned all the way up and turn off all sounds is disabled. Interestingly, soft reset has worked intermittently but, even when it has, phone still reverts back to no notification tones within hours.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks for the update bluestar. I know that it is important to receive audible alerts. Do you show the notification icon at the top of the phone when this happens? Do you have any 3rd party SMS apps installed?
MarquiaF_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, I do have a 3rd party SMS app installed. Possibly the culprit? but everything worked before the update. Will uninstall and see if that solves the problem. Thanks for your help.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for everyone's help. The issue has been resolved.
Erin Shell wrote:
Not sure if this is because of the last update, but it seems my message tones no longer work since the update happened. When someone calls my phone rings and vibrates, when someone sends me a text, it doesn't ring or vibrate.. Has anyone else encountered this issue? If so, what needs to be done to fix it?