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Major Issue With Wifi Connectivity

Bought a Verizon Note 3 last week and have had serious problems with disconnection and reconnection to wifi. I have been all over forums looking for an answer and have found nothing but tons of people with the same issue and no fix.

I finally found a workaround for it. Turning off mobile data seems to do the trick and the disconnects stop. However, this is a serious flaw in the phone. Verizon please give us an answer on this. The store simply wants to swap my phone but I know this is not a fix being that my wife and mother are having the same problem on their Note 3!

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Re: Major Issue With Wifi Connectivity

Sr. Member

First, do you have anything else, such as a tablet, linked to the same router? If so, are they working okay? Second, have you tried unpairing the GN3 to the router and repairing? The first link-up may not have been successful.

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Re: Major Issue With Wifi Connectivity

Expert

Are you sure the phone isn't causing the wifi radio to sleep per the sleep policy?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Major Issue With Wifi Connectivity

Not the power policy and I have an iPad mini, iPad, mac pro, and a PC all connected with no issues. I have tried everything on my end. It is definitely an issue with mobile data trying to switch back and forth with wifi. I have read on my lady forums where other carrier models have the option to turn off auto switching to mobile data while connected to wifi. However the Verizon version of note 3 does not provide this option.

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Re: Major Issue With Wifi Connectivity

Member

http://forums.androidcentral.com/samsung-galaxy-note-3/320341-hows-your-wifi-connection-note-3-a.htm...

Go to your wifi settings click on the menu button and select advance.  Then uncheck auto network switch.

On other carriers you can also dial *#0011# and enter a hidden menu where you can select wifi settings and disable "wifi powersave mode"  unfortunately Verizon has disabled this hidden menu.

Samsung has released a patch for the international version and the US carriers should be getting the patch soon.....

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Re: Major Issue With Wifi Connectivity

Member

Thank Goodness I am still in my 15 days this thing is going back. I have used 75% of my date in a week I cant afford that I run close but nothing like this, I have tried most of the tricks that people have posted nothing seems to work, Back to the LG family

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Re: Major Issue With Wifi Connectivity

Expert

The return policy period is 14 days not 15. The count started on the day you purchased the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Major Issue With Wifi Connectivity

Member

Tomorrow will make 7 days so I should be good I hope

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