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KitKat upgrade.

Verizon Support

I also have the same problem with KitKat  upgrade.  I cannot text receive or send email,  I have an Android Galaxy Note II and it worked perfectly until the upgrade.  I use this phone for business and a non working phone  is of no use  I need some type of corrective action to take and I cant wait months for Verizon to get there as I have to pay cell phone bills for a phone I cannot use.  Please advise.

thank you

Re: KitKat  upgrade.
Customer Support

Good day, pford74133! I want to make sure we can get you back up and running without any kind of issues. Have you been able to remove the e-mail account from the phone and add it back on? Are you getting any kind of errors that come up on the phone? Are you using the normal text message application on the phone or are you using a 3rd party application from the Google Play Store. Please keep us posted.


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