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I cannot click on Advanced Calling on my Note 9.

SAMMCQ29
Member

Trying to set up Wifi calling but when I go to Advanced Calling I cannot click through to the next menu. It is not greyed out, just wont bring up the next screen

When I first tried I think I inadvertently checked do not ask again so now I can't access the options from Advanced Calling. What do I do?

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Re: I cannot click on Advanced Calling on my Note 9.

Customer Service Rep

Completely understandable wanting to take advantage of your Advanced Calling Feature. This does not need to be added onto your like on your account. You can do so through My Verizon App or Account Online.  Here are some instructions: https://www.verizonwireless.com/solutions-and-services/hd-voice/. Hope this information is helpful.

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Re: I cannot click on Advanced Calling on my Note 9.

Jaymo1
Member

There is no "advanced calling" menu in my settings menu.  There is no HD calling menu in my settings menu either.  My plan says I have HD calling and my phone is supposed to suport it.  I need to install my cell booster, but I can't do it w/o this feature.  pls help

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Re: I cannot click on Advanced Calling on my Note 9.

boringusername
Sr. Member

@Jaymo1 wrote:

There is no "advanced calling" menu in my settings menu.  There is no HD calling menu in my settings menu either.  My plan says I have HD calling and my phone is supposed to suport it.  I need to install my cell booster, but I can't do it w/o this feature.  pls help


On my Pixel it's under Network & Internet- Moible Network- Advanced then it shows up

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Re: I cannot click on Advanced Calling on my Note 9.

Customer Service Rep

Thank you so much for reaching out to us. I would be more than happy to assist you today. Can you provide us a screenshot of what you are viewing? JasonC_VZW

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