An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
vzw_customer_support
Customer Service Rep
‎04-17-2014 09:52 AM

THanks for all the extra details, japetty. Do you have the original Voyager PRO or the PRO HD? Have you tried to completely unpair the headset to the S4 the re-pair it?  When it seems to disconnect, please check the phone to see if it's still showing the Bluetooth headset paired in settings or if it's not recognizing it within the range anymore.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

0 Likes
Reply
An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Specialist - Level 1
‎04-17-2014 03:03 PM

I have the Legend as stated above.  It worked just fine with the S3's I owned but with the S4 not so well.  I have paired and unpaired and repaired the phone and the ear piece many times.  The phone has always stayed paired with the ear piece when it does the disconnection trick.  I will have to reboot the phone to get the phone to connect with the ear piece and stay connected.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
texasnative
Newbie
‎06-20-2014 03:51 PM

Has there been any resolution to the poor bluetooth quality issues?  I traded my Motorola that synced perfectly with my car for this Samsung Galaxy Note 3 and I cannot connect for any longer than 20 seconds.  Drops, connects, drops, connects and it even hung up once!  How can this be?  Are there any answers on here?

0 Likes
Reply
An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Specialist - Level 1
‎06-23-2014 12:47 PM

There has been no resolution for the issue with my ear piece as stated above.  VZW just stopped responding on the issue and nothing has been said until you brought the thread back to the fore front.  Maybe you will get a good answer for your issue.  This latest update VZW did really messed up many customers phones and appears they don't know how to fix these customers issues at all.  Good luck with getting your BT issue resolved.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone. Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
raac
Newbie
‎09-16-2014 10:39 AM

I have been having the same problem.  It is maddening as I prefer the Plantronics.  It does not do this with by Bose so it seems to be unique to Plantronics and would love a solution.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: I am having trouble keeping my bluetooth headset connected to the phone.  Sometimes while making a call the bluetooth disconnects just has a call comes in or just before the connection on a out going call.
japetty
Specialist - Level 1
‎09-16-2014 02:39 PM

I recently lost my old Plantronics.  So I thought maybe a new one would not have the issue of disconnection but I was wrong.  The new one disconnects just as the old one disconnected.  I have not contacted the Plantronics help desk yet but may soon if the problem does not get fixed.  I did not have this issue until VZW updated my phone to 4.4.2.

0 Likes
Reply