I went to the Verizon Store on 13740 I-10 East Fwy Houston, TX 77015 today and they ordered me another phone but told me I have to mail back the Galaxy Note 7, so online it will not allow me to select upgrade as instructed in the recall notice, what can you guys do for me?

Thank you for bringing this to our attention. We definitely strive to make the return process of your device an easy and smooth ride. I'll be happy to help with this. In order to receive a recovery box, you'll have to complete the trade in process via our...

Same hear, I went to the Corporate store and reactivated my old Note and the rep said that a box would be sent to me automatically. Nothing came, so I called Customer service and they said that they would send a box, nothing came. I was sent a private message here on the forums and had a conversation with a representative about the box a couple of weeks ago, she said a box would be coming. NOTHING HAS COME! I have done MUCH MORE than my part and will not make another call or request. I AM DONE!

I reactived my Note II several weeks ago. I am still getting Note 7 nastygram texts. I put in an order for a recovery box several weeks ago via on-line chat - still no box, no status on when the box will be shipped.Verizon's system doesn't seem able to cope with those of us who went back to our old phones.I have a business need for phone like the Note 7 - IPX68 water resistance, handwriting to text. I am not going to upgrade until the Note 8? is available. (Search and Rescue, Ski Patrol, Fire/Rescue/EMS)

"In order to receive a recovery box, you'll have to complete the trade in process via our website."What about those that just want to return the phone and are not trading to something different? I paid off my Note 4 to keep as a backup so am now using that with the Note 7 wiped, powered done and stowed away waiting on return packaging.

I pre-ordered my Note 7, replaced it in-store the day they were available for replacement after the first recall, and then upgraded to a Pixel XL via the online process. I have STILL not received a box or any feedback on how to return the Note 7 and at this point I'm terrified that I'm holding an $850 bomb that I'm going to be charged for. When can I get rid of this thing??

My local Verizon store reactivated my Galaxy S5 for me when I went in and told them I was not going to 'upgrade' to another phone but was going back to my S5.

I went to the Corporate Store and reactivated my old Note and the rep said that a box would be sent to me for the Note 7. Here's hoping

Just for the heck of it I went to the link. Here is the error I received: "We are unable to identify your device and cannot provide a value for your device. Please try again or contact Customer Service at 800-922-0204 for assistance."Obviously the Note 7 has no value, understood, but according to this it is back to phone contact only.

So, just for the record then, you are saying that in order to get a box to send back your Note 7 you must have purchased a new phone. So those of us that went back to our old phones will not be getting a box. Got it! Thanks for putting it in writing for the record.

When went and switched back to my old phone, my local Verizon (where I purchased my Note 7) was not taking them back. They told me to contact the online chat folks on how to return the phone. That was worthless. The best answers I got was calling Customer Service.

The trade-in process would NOT even identify my Note 7 so that was worthless to me. I talked to the Customer Service folks by phone and that was where I had the most success even though I am still awaiting my recovery box. AND how do I ensure I get the credits once I send the phone back. I do not want it assumed I got a 'replacement phone."

Re: How can Verizon send me the Recovery Box for the Galaxy Note 7?

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I apologize for the experience, JOHHAM55. I am confident we will find a solution. You should receive a recovery box regardless if you did an exchange or not. I sent you a private message so I can further assist and ensure you get your box once and for all. I look forward to your reply.

AnthonyC_vzw

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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