Smartypants47, thank you for sharing this helpful information. Let’s continue to move forward. Can you please let us know if you have tried a different charger and received the same results? Does your device charge to 100% when connected to the charger? Additionally, can you please run a Device Health Check http://spr.ly/6600GJzeA share your results?
SylviaT_VZW
I was using a different charger and thought that could have been part of the problem so I switched back to original charger, battery still seems to get very hot with this one. It does charge to 100%. Device health check says battery is fine, no apps draining it, and no charging issue. Only performance issue is that some apps have ads, only connectivity issue is I have data turned off. Only storage issue is temp files but I cleared them out.
Thank you for those details, Smartypants47. Are you running any third party security apps on your device? Have you tested the device in safe mode which will disable all third party applications? If this has not been tested yet, please do so and reach back out with the results.
https://www.verizon.com/support/knowledge-base-214274/
JoeyM_VZW
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