You've come to the right place for answers ELLIWIGY1. We definitely want to help clear up all your concerns. I know how important it is to make sure you are not billed for the phone.
I apologize for all the inconvenience this has caused. Since the phone was exchanged at a corporate Verizon Wireless store they should have taken the Note 7. I am not sure why they did not take the Note 7. Do you have the store address? I can definitely submit feedback for this store. I can take a look at your account to see if a special return box was shipped for you to return the Note 7.
The Note 7 you return are sent to VZW and we will handle the return process. I understand your concern of your phone being lost in transit. If this were to happen we would need to submit an investigation with the shipping carrier so you are not billed for the phone. This is why we ask that you keep the return tracking number for your records. The shipping carrier should not refuse the phone because it will be sent back in a special box for the Note 7 returns.
Please reply to the Direct Message I just sent you so we can access your account and further assist.
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