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Galaxy Note 4 touch doesn't work sometimes; stylus always works.

Member

My 2 day old Galaxy Note 4 will intermittently stop responding to my finger. It always responds to the stylus. Sometimes when I restart it, it will begin to work again. Sometimes I have to take the reseat the battery to get it to work. Sometimes that doesn't even work.

Anyone have this problem?

Any solutions?

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Re: Galaxy Note 4 touch doesn't work sometimes; stylus always works.

Customer Support

Hi floridaartist - Let's make sure your device stays reliable! Did this appear as a concern as soon as you activated the device or after installing apps and updates?


Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Galaxy Note 4 touch doesn't work sometimes; stylus always works.

Member

Touch slows way down or doesn't respond at all.

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Re: Galaxy Note 4 touch doesn't work sometimes; stylus always works.

Customer Support

myustbedumb!,

Oh my. We want you to have a fully functional device. Does yours also still respond to the stylus even though it does not respond to your finger? Did you install any new apps or software on the device around the time this issue begin? Does this happen to the whole touchscreen or only when in a specific app?

LindseyT_VZW

Follow us on Twitter @VZWSupport

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