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Galaxy Note 3 never shuts down.

Member

My Galaxy Note 3 restarts when I select Power off and when I select Restart. Does anyone know of a solution?

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Galaxy Note 3 never shuts down.

Expert

A battery pull will shut it down too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Galaxy Note 3 never shuts down.

Community Manager
Community Manager

Graytoppop,

We want you to be able to power off your device and you definitely received a great suggestion here; a battery pull will power it off. How long has it been restarting when "Power Off" is selected? Try it in Safe Mode http://vz.to/1cldSZt and then power off.

AdaS_VZW
Follow us on Twitter at @VZWSupport

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Re: Galaxy Note 3 never shuts down.

Member

I have had the phone for 1 week. I think it powered off for the fist

couple of days. I appreciate the suggestion, but I don't want to live with

a work - around. The phone should function properly. Any other ideas?

On Mar 16, 2014 2:26 PM, "Verizon Wireless Customer Support" <

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Re: Galaxy Note 3 never shuts down.

Community Manager
Community Manager

Graytoppop, I understand wanting the phone to work correctly, especially when it's so new. It's possible that this is caused by a software corruption in your device, and you could try a hard reset. http://vz.to/1hxzt41  This does erase all info on the device, but may fix this issue.

However, since it is so new, I can understand if you do not wish to go through this process. If you purchased from a Verizon store, or our website, you have 14 days to exchange the device if it is not working correctly, or you are unhappy with it for any reason. I would encourage you to bring it in to the store, and exchange it for another brand new device that is working correctly, while this option remains available.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: Galaxy Note 3 never shuts down.

Member

Thanx. Only problem is I purchased the phone and then left the USA and

will be gone for a period of 3 weeks. I like the phone. But the issue

with not powering off is irritating, especially when I'm traveling. If I

can back-up the phone to my Verizon storage, I'll try a hard reset when I

return to the USA.....

On Tue, Mar 18, 2014 at 2:38 PM, Verizon Wireless Customer Support <

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