My device completely bricked on me after the OTA update to Android 4.1.2 on Friday, May 3. >> comment deleted << Went to Verizon store and they were SUPPOSED to overnight a replacement. No phone now for 2 days. Hope it arrives Monday or I will switch providers! >> comment deleted <<
tried to connect via USB and it will NOT connect to Kies to try and finish the update.
Very frustrated as I paid $625 for this device at a Verizon reseller in January 2013 with extra, MONTHLY insurance! This is the customer support I get? Go to a store and they have new ones but I cannot get an on-site replacement? Love the device - HATE THE CUSTOMER SERVICE!
You have got to do better Verizon!
>> Discussions concerning rooting, jailbreaking, hacking, etc., are strictly prohibited on this public forum. <<
Message was edited by: Verizon Moderator
>> rooting comment deleted << Overnight on Friday means Monday. Everyone knows FedEx doesn't ship the weekend unless paid for Saturday shipping. Call Samsung for a complaint on a 250MB update which wont brick the phone >> rooting comment deleted <<
Message was edited by: Verizon Moderator
Start a new topic or ask questions in the open forum.
