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My phone worked great until the update. Since then I am having battery drainage issue and connectivity issues both on my Wifi and LTE. The phone is now refusing to allow any connectivity but shows 3G connectivity with a constant upload arrow. I have removed and reinstalled the SIM card with a reboot. I have turned off wifi, Bluetooth and location in an attempt to prolong the battery but nothing short of airplane mode seems to kill the constant upload arrow.
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So it looks like everything is back to normal and I am a more educated Android User. For anyone who reads this, here is what I did.
- First, captured screen shots of my phone home screens, apps, any settings I wanted to find (like accounts), etc.
- I made sure my contacts and apps and data (pictures) were all backed up by tethering my phone to my computer and using tools like DropBox.
- Hard Reset the phone. This makes your phone act like a new device with the upgraded OS. Pain in the butt but you do gain the capabilities of KitKat for your effort.
- Go through Setup wizard on the phone
- IMMEDIATELY turn off mobile data if you want to have your downloads go through a wifi connection (recommended).
- Configure wifi and let the Play Store reload your apps. My phone got every one back automatically but the screen capture earlier was handy to double check. If I used other stores for apps I don't know if I would have been so lucky.
- Reconfigure your home screens, accounts, etc. Pain in the butt time wise but helped me clean unused apps off my phone and remind me of some of the useful apps I forgot I had.
Good luck and feel free to contact me if these directions aren't completely clear. I am back up and running, am using a new app (My Data Manager) to track which apps are sucking up data usage, and feel more zen with my phone
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Hello Modnar, help is here front and center! A working phone is super important! The next step is to test the phone's connection using safe mode. View details here: http://vz.to/1p9s8uf Also, what zip code are you located in? Does signal or connectivity improve between outdoors and indoors?
WiltonA_VZW
VZW Support
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Let me be clear on the issue because I have learned some new things in the last few minutes. Connectivity is there but useless. I noticed that my phone would show me as having 3G or 4G connectivity with a constant upload arrow. However, I was not able to do anything. Websites wouldn't load, games would not connect, Apps (like Verizon's) would not connect. Now I see that my phone was indeed connected because it used over 150MB while I did nothing. It also used 45MB yesterday. Looking at my usage history, those are the two top used in a single setting all month and I typically use less than 750MB a month. The only recent changes to the phone are the KitKat update (done a few days ago via wifi) and loading the Android Device Manager App
I have put it in safe mode and now both the upload and download arrows are going (first all day) but I am able to load a web page. Obviously I can't test most apps. I have already had to up my data usage because the only thing that stopped my phone was I hit my monthly personal cap.
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Sorry. Zip Code is 45433 at the moment. In safe mode both the upload and download arrows stayed lit so I put it back into regular mode with the same issue. It drained 10% of my battery in the 10-15 minutes or so that I did these actions
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Hello Modnar,
Thanks for the info. The good news is that there isn't any reported issues in the area. May I ask have you adjusted your settings to accommodate the software update? If not then here's a link to do so. http://vz.to/1lM8CHx. Also, to assist with the connectivity issue, we may have to perform a factory reset. Can I assume that your info is backed up on Verizon Cloud or your Gmail account? If so then I would suggest doing the reset, http://vz.to/1lM8KH6. Once you have done so, please retest and keep us posted.
Thank you…
ArnettH_VZW
Follow us on Twitter @VZWSupport
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I have done a complete Hard Reset. I am still working on resetting up apps and checking settings. That will take me a day or so but it looks like all data is there. I'll be back on tomorrow to tell you how it acted.
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So it looks like everything is back to normal and I am a more educated Android User. For anyone who reads this, here is what I did.
- First, captured screen shots of my phone home screens, apps, any settings I wanted to find (like accounts), etc.
- I made sure my contacts and apps and data (pictures) were all backed up by tethering my phone to my computer and using tools like DropBox.
- Hard Reset the phone. This makes your phone act like a new device with the upgraded OS. Pain in the butt but you do gain the capabilities of KitKat for your effort.
- Go through Setup wizard on the phone
- IMMEDIATELY turn off mobile data if you want to have your downloads go through a wifi connection (recommended).
- Configure wifi and let the Play Store reload your apps. My phone got every one back automatically but the screen capture earlier was handy to double check. If I used other stores for apps I don't know if I would have been so lucky.
- Reconfigure your home screens, accounts, etc. Pain in the butt time wise but helped me clean unused apps off my phone and remind me of some of the useful apps I forgot I had.
Good luck and feel free to contact me if these directions aren't completely clear. I am back up and running, am using a new app (My Data Manager) to track which apps are sucking up data usage, and feel more zen with my phone