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Charging

Member

When I have my phone plugged in, it shows it charging. Instead of the power increasing,  the power is decreasing.  As I am typing this I started with 62, now I am at 57 and my phone is "charging" haven't even had this phone for a year now. Please help!!!

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Re: Charging

Member

It's not a charger that came from factory,  just went to target and picked one up.

View solution in original post

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Re: Charging

Novice

You have a bad charger.  Stop using it immediately.  It could cause more damage.

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Re: Charging

Member

I just bought this charger today. My old charger was doing the same thing, so bought a new one and is doing it again.

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Re: Charging

Novice

Are you using the correct chargers for your phone.  Try only OEM chargers. 

Have you tried changing outlets? Try another wall. 

Make sure it's properly connected and tight.  Switch out the connector and usb cable. 

If the phone is not charging this is covered under warranty.  If the charging port is broke this probably is not be covered under warranty and you will have to use your insurance.

I've seen this so much and its almost always a bad charger.

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Re: Charging

Member

Yeah its an OEM charger,  it's the same charger as I got when I got my phone. Just frustrating. Thanks for all your help

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Re: Charging

Community Manager
Community Manager

Brianh1982 help has arrived! Lets get you charged up! How long have you been experiencing this issue? Has there been any physical/water damage to the device? Is the charging port loose or have any corrosion?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Charging

As of two days ago I am having the exact same problem with my phone. No water damage, correct charger that was issued with the phone, and steadily decreases the battery level. I have had this phone under 1 year. I plug it into the wall it is secure. When I plug it in it tells me "for faster charge use the charger that came with the phone." I put my phone on the charger last night when I went to bed and when I woke up it had went from 16% to 72% in 6 hours. Help!!!!!!!!!Kathleen

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Re: Charging

Member

I had dat Problem I just replaced my charger.  It works fine now.

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Re: Charging

Member

It's not a charger that came from factory,  just went to target and picked one up.

View solution in original post

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Re: Charging

Sr. Leader

Just make sure when your charging with a non OEM you pull the phone off right as it's done, otherwise you could possibly burn the finals up in the phone.. you should be able to see the ratings on each charger how much they put out as long as there the same or the one you bought is slightly less than that of the O.E.M you should be ok course buying oem's is always the best choice if you find em. b

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