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Cant check for system updates
bradc94
Enthusiast - Level 1
‎09-21-2018 10:22 AM

After taping on check for system updates, It says "Service Unavailable. Sorry we are having trouble authenticating your device. Try again later." This started happening after I put a sim card from my Verizon jetpack into my phone to try something. so I took it out and I put my sim card that was Originally in it back in. I tried the Verizon upgrade assistant, but after downloading 500mb, it only downloaded to 4% complete and I cant do that. The only way I was able to update my phone was to put the sim card from my Verizon jetpack back into my phone and that worked. How can I fix this? Thanks

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Re: Cant check for system updates
vzw_customer_support
Customer Service Rep
‎09-23-2018 10:40 AM

I know this is frustrating bradc94. I'm sorry you're not receiving that error message. We can help with some steps to correct this issue. I first recommend resetting the network settings https://vz.to/2I7bWLV . This will help with any connection problems that may be causing issues updating your software.

 

If you continue to have problems after the above steps, I  recommend getting the SIM card replaced on your phone. We can send you one for free if we speak with you privately by phone, chat, Facebook or twitter. You can also stop by a corporate Verizon store for a free SIM card.

 

Keep us posted. 

 

KinquanaH_Vzw

Follow us on Twitter @VZWSupport

 

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cant check for system updates
bradc94
Enthusiast - Level 1
‎09-23-2018 11:41 AM

I reset network settings but I still get "service Unavailable" message when checking for system updates.

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Re: Cant check for system updates
bearone21
Legend
‎09-24-2018 10:40 AM

swapping sim cards didn't help, get a new one from cs.

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Re: Cant check for system updates
vzw_customer_support
Customer Service Rep
‎09-25-2018 11:46 AM

bradc94

 


Oh no, I am sorry that didn't help you. We understand the importance of your devices working properly to stay connected. At this time the best course of action would be to replace that SIM card with a brand new one. Please visit one of our store for a new one today. Click here for locations http://vz.to/2mBD8HR

 

EdwardL_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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