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Cancelled an OTA security update, how do I retrieve it
ghwmd1
Enthusiast - Level 2
‎09-29-2017 04:50 AM

Pulled into parking lot at work yesterday.

Notification received on Galaxy Note 8 of an OTA security update , that required wi fi to install.  No wi fi in parking lot, hit cancel button.  

How do I get that update back?   When I check for updates, phone says I am up to date.

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Re: Cancelled an OTA security update, how do I retrieve it
kathy65793
Master - Level 1
‎09-29-2017 07:21 AM

​Have you tried to restart the phone? Sometimes just doing that will make it pickup the update.

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Re: Cancelled an OTA security update, how do I retrieve it
ghwmd1
Enthusiast - Level 2
‎09-29-2017 08:13 AM

That was actually the first thing I did when I got inside yesterday.  No dice.

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Re: Cancelled an OTA security update, how do I retrieve it
kathy65793
Master - Level 1
‎09-29-2017 08:31 AM

I don't know if you can do it at work but when you get home tonight and if you have a computer you could try going here and see if this will help

Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless

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Re: Cancelled an OTA security update, how do I retrieve it
vzw_customer_support
Customer Service Rep
‎10-01-2017 06:03 AM

Being able to get the latest update is important, ghwmd1. Not to worry, as you can still get that update to complete. Here's a link with steps to locate it again: http://spr.ly/658284pG6

 

LynnD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cancelled an OTA security update, how do I retrieve it
ghwmd1
Enthusiast - Level 2
‎10-01-2017 12:46 PM

A verizon page opens telling me an unexpected error has occurred.

On Sunday, October 1, 2017, vzw_customer_support <forums@verizonwireless.com>

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Re: Cancelled an OTA security update, how do I retrieve it
stef7
Master - Level 2
‎10-01-2017 01:05 PM

This is going to sound so stupid, so I apologize upfront... So you cancelled the initial OTA. Is there any chance your phone managed to update BEFORE you had to check it again?

I would see what version the phone reported was installed, and compare against the website:

Advanced Devices Software Updates | Verizon Wireless

Looks like this is the latest for your device:

Software Version: NRD90M.G950USQU1AQGL

Android Security Patch Level: 2017-07-01

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