After the marshmallow update phone not fully on Marshmallow.

Member

I have compared my phone to others that are on Marshmallow and the look is different. I also went in to my local store and the employee commented on the same thing. Is there any way to reflash the update? or is my phone stuck half way on marshmallow?

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Re: After the marshmallow update phone not fully on Marshmallow.

Sr. Member

ONLY device manufacturer can do a reinstall on android

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Re: After the marshmallow update phone not fully on Marshmallow.

Member

went the Best Buy and talked to a Samsung Tech and he said that they didn't a rom to flash it with I would have to get it from Verizon.

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Re: After the marshmallow update phone not fully on Marshmallow.

Community Manager
Community Manager

We want to make sure that your software update is correct, waynebob. Please run the Software Repair Tool to ensure that your software update is correct: http://spr.ly/6588BI5Ka*


AntonioC_VZW
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Re: After the marshmallow update phone not fully on Marshmallow.

Member

I ran the Software Repair Tool and under update it says that I am up to date. But the gui still dosent match that of other galaxy gui's on 6.0.1

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Re: After the marshmallow update phone not fully on Marshmallow.

Expert

In the About Phone section of the Settings, what version of the OS does your phone say you have? Check the Android version, the security level date and build version.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: After the marshmallow update phone not fully on Marshmallow.

Sr. Leader

Can you take screenshots and post them?

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Re: After the marshmallow update phone not fully on Marshmallow.

Member

Here are screenshots of the pull down menu that has the lollipop look not

marshmallow and the model and version info.

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Re: After the marshmallow update phone not fully on Marshmallow.

Expert

There are no images in your post. If you added them as an email reply to the forum notification, they didn't transfer to the community forum. You should sign into the community and reply directly to your discussion thread and add the images through the text reply box.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: After the marshmallow update phone not fully on Marshmallow.

Community Manager
Community Manager

Waynebob


We definitely want to ensure you are on the correct update. When you are able to, please go to settings >> about phone >> Build number and share with us the full number that is listed here. Please type this number out as we were unable to see your screen shot you shared with us.


ChristopherM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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