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After Verizon update, camera app and any app that uses the camera (ex. Snapchat) crashes my phone, power cycles 3 times, and then I am able to use phone again. This is infuriating...

patar1441
Member

Very very upset. I bought the note 4 for business reasons, and I always have to be connected. If I open my camera it will crash the entire phone! The phone will power cycle 3 times and then, after that mess I will be able to use the phone... WHAT DO I DO?! My company is starting to get very mad because I can not take picture of stuff that clients need... This phone may just get me fired.

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Re: After Verizon update, camera app and any app that uses the camera (ex. Snapchat) crashes my phone, power cycles 3 times, and then I am able to use phone again. This is infuriating...

Community Manager
Community Manager

This would definitely have me just as frustrated, patar1441. Seeing as your Note 4 is a business tool, it is very important that we get it working. We also do not want to see you

get fired.


Did your phone ever work correctly when accessing the camera? Do you recall if this issue started specifically after the OS update, or if there were any additional Apps that may have updated afterwards. Just in case, here are two steps I recommend trying to see if we can get your camera working optimally once again:


http://www.verizonwireless.com/support/knowledge-base-124074/ - Wipe Cache Partition


If this does not help, please try running your phone in Safe Mode to see if the issue still continues:


http://www.verizonwireless.com/support/knowledge-base-122810/


Please keep us posted.



NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: After Verizon update, camera app and any app that uses the camera (ex. Snapchat) crashes my phone, power cycles 3 times, and then I am able to use phone again. This is infuriating...

patar1441
Member

My phone had never had an issue with the camera... This problem started after getting the Verizon Update that was pushed OTA about a week ago. I am currently on Android 5.0.1.

I have wiped the chache partition, but that just put my phone on a reboot loop... (kept rebooting and I couldnt intercept, so after the 11th reboot I just took the battery out; to stop the loop)  This also causes the phone to become very very hot....

I have tried putting the phone in safe mode, but this just makes the phone reboot and just starts the incessant loop!

HELP!

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Re: After Verizon update, camera app and any app that uses the camera (ex. Snapchat) crashes my phone, power cycles 3 times, and then I am able to use phone again. This is infuriating...

Community Manager
Community Manager

patar1441,

We definitely want your device and all of its functions working normally. Let's delve in a little but deeper to get this resolved. Please access your device Settings>Applications>Application Manager> then scroll right to left to view All apps versus Downloaded then scroll down to your Camera app and clear data. Then try relaunching the Camera application to see if it'll work properly. If the issue still persists or the phone continues to loop, please then perform a Cloud backup of your device while on wifi and once completed proceed with a factory reset of your device via the following steps:  http://vz.to/1Mn6JNl . If you prefer to backup your device content to your computer, you can use the following link for backup and repair of your device:  http://bit.ly/1OoRHFk


Keep us posted with your outcome.


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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