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I have this same problem after 2 different days on the phone with Verizon meatballs I was told everything from its the phone case to I need to restart the phone. Nothing about an older x50 modem. I hope a class action lawsuit will come of this or Verizon will Gratefully discount an upgrade like note 7.
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yeah been wondering for a while now why my 5g phone can't connect to the 5g network... who knew verizon paid for the cheap versions of the phones to be on their network then charged the same as the other providers...
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- I have this same issue, I was told that this phone was 5G and 5G was going to work. I feel as though I was scammed out of an extra $500 for a premium feature that I have never been able to use. My father-in-law came by my house with his AT&T phone and his 5G was working perfectly. When I call to speak with a rep. regarding this issue he tells me I have no option other then to stay under contract and pay off this phone or paid what is owed to upgrade to a 5G phone. There's no other remedy?
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Did they ever reply 🤔
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They offered some more money towards price of new phone. They also said Nationwide 5g is no better than the 4g that I have now. Why spend the money to switch?
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I got success filing a BBB complaint. I was getting ready for small claims court too, and was very confident I could win. Would have made hella FB post!
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Can I get help with the same issue?
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Just got off the phone with L2 Tech at Verizon. Confirmed that Note 10 Plus 5G only supported by two of the three different 5G "flavors" they have -- does not include their Nationwide Network. "Nothing we can do, the device is not supported.".
Very nice, Verizon. 20+ year customer, purchased multiple phones (i have family of 5), you marketed and sold this turd, and you put it on me for trusting that you were selling me a phone in good faith.
This is not cool.
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I appreciate your reaching out to ask for some assistance with your Samsung Note 10 device and getting access to 5G as it relates to the device, Joew139. Let me look into your specific concerns and get more details from you to assist. What is your zip code? Do you have connection issues indoors or outdoors? The Samsung Note 10 had a software update to help it work with the 5G network. Here's a link showing the steps on how to get the update on your device that was released on March 16th https://www.verizon.com/support/samsung-galaxy-note-10-plus-5g-update/ Please give this update a try and let us know the results so we can continue working on your 5G service concerns.
Thanks,
EdwinW_VZW
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I have the latest update installed. Zip code 95203. Phone has No 5G. Inside, outside, Northern California, Southern California, nowhere, nada, nill, zilch. Should have been advertised as the Note 10 No5G.