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why can't my hotspot connect to internet?

Bobo25
Member

My 360 and ps4 can connect to my hotspot, but then it doesn't connect to the internet. It used to work fine before. How do i fix this issue? Thank you.

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Re: why can't my hotspot connect to internet?

Community Manager
Community Manager

We're sorry to hear you're having trouble with your mobile hotspot, Bobo25. It's important you know the details of your current plan and device capabilities. We would recommend reaching out to our Prepaid team directly at 888-294-6804 to check on your plan and hotspot options. You can also view all Prepaid plans here, http://spr.ly/6581D1TmL.

 

DanielleR_VZW

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Re: why can't my hotspot connect to internet?

Ann154
Power User

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why can't my hotspot connect to internet?

Bobo25
Member

the unlimited date one. It's a galaxy j36

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Re: why can't my hotspot connect to internet?

Bobo25
Member

Data sorry. It connects to the hotspot, but stops at internet. And and does the error unplug modem thing.

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Re: why can't my hotspot connect to internet?

Ann154
Power User

There are three currently active unlimited plans on the Verizon Wireless network and two retired unlimited data smartphone plans. Please be more specific about the exact name of the plan you have.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why can't my hotspot connect to internet?

boringusername
Sr. Member

WHICH unlimited data plan?

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Re: why can't my hotspot connect to internet?

Bobo25
Member

It just says unlimited data plan. $80 mo. I only see one.

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Re: why can't my hotspot connect to internet?

boringusername
Sr. Member

I'm assuming it's the one that came out in February then. Did you get it between February and August? Now they have Go Unlimited and Beyond Unlimited.

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Re: why can't my hotspot connect to internet?

Ann154
Power User

Prepaid? If so, that would explain why you can't connect to the internet via the hotspot. The prepaid unlimited plan doesn't include the mobile hotspot feature.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: why can't my hotspot connect to internet?

boringusername
Sr. Member

Ann154 wrote:

Prepaid? If so, that would explain why you can't connect to the internet via the hotspot. The prepaid unlimited plan doesn't include the mobile hotspot feature.

Didn't think about pre-paid. Yep no hotspot on Unlimited pre-paid. not sure why. they could at least make it 600 kbps like Go.

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