soo i bought this verizon smartphone and have $60+ account balance....?

I got this phone at Walmart. It's a smartphone. Originally I was unaware that you couldn't just put unlimited texting on it, you had to have the whole $60 or $70 plan. So I added funds to my account from my debit card and now I have a balance of $60+ on my account. But when I text, it charges to that balance. How do I get the plan so that it DOES have unlimited call, text, and then whatever data? Customer Service isn't answering (It's 9:07pm here, Central Time). And I can't figure out how to do it from my phone or the computer. HELP?

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Re: soo i bought this verizon smartphone and have $60 account balance....?

Community Manager
Community Manager

Hi courtneylanier01,

Fantastic question! I definitely understand how important it is to make sure your prepaid billing is accurate and charging in relation to your desired plan. We can certainly get this corrected. For further assistance please reach out to our Prepaid Support Team at 888-294-6804, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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