have a unlimited text but was charged for picture text

heavenearth21
Member

I have the 60 dollar plan and notice after i refilled my account on two occasion 25 cents was taken off and for picture messages. if i have unlimited text why am i being charged for picture messages?

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Re: have a unlimited text but was charged for picture text

Snn5
Sr. Leader

Coverage Locator

Make sure your area is not a prepaid roaming area.  Differences are minute, but do exist in postpaid extended areas.

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Re: have a unlimited text but was charged for picture text

Snn5
Sr. Leader

Were they sent/received in a roaming area?

Re: have a unlimited text but was charged for picture text

rtiffin
Novice

hi.. your plan should tell you whether you are able to recieve SMS messages for free or if they are extra.. If it is extra the cost is not much.. but if you chose not to add the fact if available.. I would adjust your settings under messages on the phone to block them in the future..

let us know if you have additional questions

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Re: have a unlimited text but was charged for picture text

heavenearth21
Member

they were sent from my house where i have sent text in the past and have not been charged in past it. i turned off the roaming option after the second time. to check if it was that so i am waiting now. i just wanted to cover every base in case it was not that. also would it still roam even if i disabled the option on my phone?

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Re: have a unlimited text but was charged for picture text

rtiffin
Novice

have you looked above under MY VERIZON in your acct to make sure nothing is changed?? you might try that just to make sure everything is the same

and I agree if you have sent those types of text before.. and were not charge.. I would get ahold of Customer Services and ask for a refund...it would roam but you would not have service so can you set it to PROMPT you if in a ROAMING status?

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Re: have a unlimited text but was charged for picture text

Snn5
Sr. Leader

With roaming off, you should not be able to, and with unl talk and text and only a cap on data, you shouldn't see any charges.  Even on prepaid.

Re: have a unlimited text but was charged for picture text

Snn5
Sr. Leader

Yes, take a look at your account in My Verizon and make sure of the plan details. 

Re: have a unlimited text but was charged for picture text

heavenearth21
Member

my plan has not changed also it says *Unlimited Texting to anyone on any network in US and to Participating carriers in Canada,Mexico and Puerto Rico and 2.5GB of Data for $60.00 per month.

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Re: have a unlimited text but was charged for picture text

Snn5
Sr. Leader

Coverage Locator

Make sure your area is not a prepaid roaming area.  Differences are minute, but do exist in postpaid extended areas.

View solution in original post

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