Why won't my device boot completely after the update?

nathanprice
Member

I saw there was an update for my phone so I click on it. The update details said it would update to the newest version of Android, so I clicked download update and then when it got done downloading i clicked install update and after it finished installing it restart the phone and would not boot into android, it just turns on, shows the lg logo then goes to the firmware update screen and it does nothing after that.

WIN_20151109_15_50_15_Pro (3).jpg

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Re: LG Transpyre Prepaid (VS810PP) will not boot completely after update.

Community Manager
Community Manager

We want to see you get back to business! I would suggest attempting a device restart in Safe Mode: http://www.verizonwireless.com/support/knowledge-base-127462/
If unsuccessful it would be best to reach out Prepaid Team at 888-294-6804 for complete warranty support.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: LG Transpyre Prepaid (VS810PP) will not boot completely after update.

Community Manager
Community Manager

We want to see you get back to business! I would suggest attempting a device restart in Safe Mode: http://www.verizonwireless.com/support/knowledge-base-127462/
If unsuccessful it would be best to reach out Prepaid Team at 888-294-6804 for complete warranty support.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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