Why is Daily Usage Fee being charged twice on bill?

[sheisthephoenix]

I'm on the 1.99 a day prepaid plan. I've had several times now when I receive a call, call them back and then maybe make another call, WITHIN THE SAME DAY, and get charged the 1.99 fee twice. I'm talking within 6-7 hours of each other. Why is this happening?

[vzw_customer_support · Accepted solution]

sheisthephoenix,

Thanks for reaching out to us today. We would love to find out why these charges are gonig on. One thing that you can do is to reach out to our pre pay department. The contact number for them would be: 888-294-6804 or dial *611 from your mobile phone 24 hours a day, 7 days a week.

KevinR_VZW

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