Why Can't I Connect To Voicemail?

[TheCBP]

I've tried holding down "1" and "*86" with the same result - "you are calling a non-working number".

I can use the internet, send texts and make phone calls but I can't access voicemail.

Soggestions?

[Ann154]

Which phone model do you have? Postpaid or prepaid?

[TheCBP]

Moto G4 Play, XT1609, prepaid.

[Ann154 · Accepted solution]

I would suggest calling the prepaid customer service number at 1.888.294.6804 to get assistance with figuring out why you don't have voicemail.