The Caller ID name shown is not my name when I call someone

Member

I just replaced my phone and kept the SIM from my previous phone but now when I call someone another persons name shows on the caller ID. I looked for Share ID to change it but discovered prepaid customers do not have that 'feature'.

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Re: The Caller ID name shown is not my name when I call someone

Customer Support

We see how this would be concerning. Are you able to reach out our prepaid department and perhaps ask for a brand new SIM Card? You can also try going in store. KleoL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: The Caller ID name shown is not my name when I call someone

Member

I reached the Prepaid Department and so on. My issued was escalated to Supervisor to the advanced tech. to date, i have heard nothing. Also, if I change my number, can I select my own numbeer? If no, will I be able to change Share Name id to my name?

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Re: The Caller ID name shown is not my name when I call someone

Member

Second question. Sorry. If we need to replace SIM card, are we charged?

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Re: The Caller ID name shown is not my name when I call someone

Customer Support

WendyTG-

I definitely want to make sure that your concerns are resolved once and for all. We don't have access to your prepaid account here in the forums, so our hands are a little bit tied. I do recommend reaching back out with our prepaid team directly by dialing 888-294-6804 or *611 from your prepaid device.

AmberK_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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