Did you actually select ‘change plan’ ? Rather than just adding funds for the larger plan. The switch would be immediate as soon as you select to change plan and funds required right away to continue service.
I'm sorry to hear that your plan change is not showing on your account, mdh23385. Our goal is for you to be on the right plan and let's work on this together. To clarify, do you see the incorrect plan when you log in to My Verizon? Also, I sent you a Private Message so we can continue to work on this together.
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