Re: Slow LTE Data on prepaid

Jasonp27
Member

I switched from T-Mobile to Verizon prepaid and I regret it. I went from 40mbs to 1-3mbs with 4 bars!

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Re: Slow LTE Data on prepaid

Community Manager
Community Manager

Jasonp27, we expect our customers to have nothing but stellar service with our cellular network. We're happy that you joined the Verizon Wireless family, but, we want to make sure that we can speed things up for you. Are you having these speeds while indoors and outdoors? May I have your nearest intersection and City so I can accurately pinpoint your location?

 

KevinR_VZW

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Re: Slow LTE Data on prepaid

Strafer69
Member

I came over from Xfinity mobile because of the slow speeds especially when I travel to Orlando. I thought it was going to be better since I went from a MVNO using unlimited to Verizon prepaid 8GB plan. It seems there is no longer a hiarchy from Postpaid/Prepaid/MVNO. Last time I went to Orlando the service was unusable. I thought the service wasn't de-prioritized until you hit your data cap but apparently I was wrong. Guess it's time to leave and give at&t prepaid a shot since I hear they don't de-prioritize so aggressively. 

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Re: Slow LTE Data on prepaid

LAROSW50
Member

Just got signed up with Verizon Prepaid. Horrible speed. I"m getting 1.5-2.5 speeds. Was getting 65 with Tmobile.

I'm sending the Sim cards back, but they won't give me a refund. So I'm out $88 just for trying Verizon for one day. Talk about getting messed up. So much for the 14 day "rest easy" guarantee that was on my Verizon paperwork.

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Re: Slow LTE Data on prepaid

kahuna_nomad
Member

After at least 12 calls to the useless Customer Service reps who can only apologize and not solve my problem, I am just about done with Verizon!  Thinking back that I will never get at least 15 hours of my life back, I gave up on contacting them.  Coming on this Forum is my last ditch effort to get some ansnwers and solution.  Otherwise I am dumping Verizon! 

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Re: Slow LTE Data on prepaid

kahuna_nomad
Member

I have bought an unlimited AT&T data plan with OTR Mobile for straight $60 a month as a back up to the inept Verizon service for my cellular router.  Thank God I bought it because Verizon would had me fired from my job, as I would never be able to connect to do conference calls! 

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Re: Slow LTE Data on prepaid

gaarith
Member

 nothing but stellar service  .....

 

ya right. dropped calls, no or very limited data, all because we prepaid. what a stab in the back.

 

does anyone at management even read these? nothing is done with it for years of complaints.

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