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Prepaid vs post paid service and data speeds

Mkelly1_
Member

I was told by a customer service rep that the postpaid service has better signal strength and faster high speed data speeds. I have the pre paid unlimited data and have been receiving incredibly slow speeds. Where are the terms and conditions outline the differences between the post and prepaid plan? The customer service rep couldn't answer my question and told me to go to the store. I find it hard to believe that the website and customer support were unable to provide me with any terms and conditions or any information regarding the fact that post paid has better service and higher speeds than the pre paid. Website advertises that the plans are identical but that is not the case because the customer service rep told me post paid is faster and can connect to more towers. I have no congested areas where I live and there are no events so that point is moot. Is anyone else experiencing this problem and can someone find the terms and conditions stating the differences? It is deceptive marketing by telling customers the speeds and service are the same with post vs prepaid plans.

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Re: Prepaid vs post paid service and data speeds

Ann154
Expert

Prepaid unlimited has the terms including "Once high-speeds data allowance is used, 128 kbps speeds for the rest of the month. Functionality of some data applications, like streaming video or audio, may be impacted. Video streams up to 480p. We may prioritize your data behind other customers during times/places of network congestion."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Prepaid vs post paid service and data speeds

Ann154
Expert

Prepaid unlimited has the terms including "Once high-speeds data allowance is used, 128 kbps speeds for the rest of the month. Functionality of some data applications, like streaming video or audio, may be impacted. Video streams up to 480p. We may prioritize your data behind other customers during times/places of network congestion."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Prepaid vs post paid service and data speeds

Imhere22
Member

Prioritize prepaid data behind other customers ONLY AFTER “data allowance is used“ ? Or at anytime? 

also on “do more unlimited “ same idea, after the limit is reached? 

to compare prepaid plan and do more unlimited plan, while still have data allowance, same phones, same area, which plan would have better speed? Or is it same

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