Prepaid payment to Verizon lost.

RFJames
Member

I had been on contract before with verizon and then switched to prepaid. I made a payment the way I had always done using my online Chase bank account and sending it to the payment address I found under contact us and payments on myverizon. Now verizon cannot find where the payment went. I called twice and spoke to 4 different people including supervisors and was told they can only see payments made for prepaid accounts and don't know where my money went and were very unhelpful. My bank confirms the payment was paid to verizon and I have a proof of payment form but no one at verizon seems to know how to look it up. So it appears I'm out the 40.00 I sent them. Does anyone know how to get in touch with the payment department?

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Re: Prepaid payment to Verizon lost.

Minniehaha
Sr. Member

Maybe try one of these Customer Service Verizon Wireless Attn: Correspondence Team 20 Alexander Drive Wallingford, CT 06492 Payment Address Verizon Wireless PO BOX 408 NEWARK, N.J 07101-0408 Website Issues Verizon Wireless Internet Operations One Verizon Way Basking Ridge, NJ 07920 Prepaid Customer Service Verizon Wireless ATTN: Prepaid Customer Service PO Box 1037 Folsom, CA 95763-1037

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Re: Prepaid payment to Verizon lost.

lingo
Novice

You pretty much just gotta get with your bank and ask them to retrieve the funds if Verizon cannot locate the funds.

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Re: Prepaid payment to Verizon lost.

Community Manager
Community Manager

Hi RFJames. Look no further. I'm here to help find your hard earned money! I'll need more information about the payment in order to investigate and make sure you get your money applied where you need it. Here's a more secure link to be able to share more information so I can get that money back to you: http://bit.ly/aUgBIy


Thanks for all your help with our investigation

JenniferH_VZW

Please follow us on Twitter @vzwsupport

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Re: Prepaid payment to Verizon lost.

RFJames
Member

Thanks JenniferH.

I sent you an email with all the info: Please let me know if you don't get it. When I clicked send it went to the log in screen. I did talk to my bank twice and they said that since it was already paid they could not get it back.

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Re: Prepaid payment to Verizon lost.

RFJames
Member

Thank you Minniehaha! I will see if Jennifer who posted below can help. If not I will try mailing them the proof of payment.

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