Prepaid payment reconcile

Rjcahale
Member

I have a prepaid account and applied prepaid refill card ($30) to account to renew, but also had to pay via credit card ($40) to continue plan - would like to reconcile.  Can I port the prefill $30 towards the prepaid data plan? Thanks

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Re: Prepaid payment reconcile

Community Manager
Community Manager

Rjcahale,

Thank you for reaching out to us as we indeed want to make sure you get credit for all of your funds via your Prepaid account. As we have no access to Prepaid accounts here, we do recommend reaching out to our customer service team over the phone. You can reach our Prepaid team over the phone at 888-294-6804. I am confident you will be able to get the assistance you need.

CandiceH_VZW

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