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PIN on Refill Card

Member

So the refill card now use a new type of material, and it's a sticky paper attached to the card, it's really not able to be scratched to see the PIN, but have to be torn off. When I used the refill card today, the PIN  was torn off because of the new material they used. What should I do to refill and not waste my money?

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Re: PIN on Refill Card

Community Manager
Community Manager

We appreciate the feedback about your Prepaid refill card, CLi0512. We definitely want you to be able to redeem the card you’ve paid for. Let’s get you in touch with our prepaid team for assistance. You can reach them by phone at 888-294-6804, or by signing in to your account online and selecting the Chat Now option. Please note that live chat may not always be available.

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: PIN on Refill Card

Community Manager
Community Manager

We appreciate the feedback about your Prepaid refill card, CLi0512. We definitely want you to be able to redeem the card you’ve paid for. Let’s get you in touch with our prepaid team for assistance. You can reach them by phone at 888-294-6804, or by signing in to your account online and selecting the Chat Now option. Please note that live chat may not always be available.

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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