New prepaid line, got VZW text that says it's been removed.

perkedel
Member

I currently have a prepaid, and added a new line. I received a shipping info, and got the email with the new number. The new line is for an unlocked iPhone X.

Order confirmation and new line phone number emails:

Screenshot 1: https://i.imgur.com/odcOQKg.png

Screenshot 2: https://i.imgur.com/djPEZ8M.png

SIM is shipping and expected to be received on Friday and activated.

In My Verizon app, initially the number is there, I see two lines.

Original My Verizon screenshot: https://i.imgur.com/QX9zMFY.jpg

An hour later after seeing that, I received a text that says: 

VZW FREE MSG: As requested, we've moved <my new line> off your Prepaid Family account. Renew your new $ plan by . See details: go.vzw.com/prepayhome 

Text Message screenshot: https://i.imgur.com/xpuwMdF.jpg

I'm pretty sure didn't call 611 or did in the app to remove it. I checked My Verizon, the number is no longer there, I see only my line, with a $30 credit. Not sure what to make of this whether it's safe to ignore. 

My Verizon app screenshot: https://i.imgur.com/WdR934Z.jpg

What do I do when I get the new line SIM?

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