Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
cl76179
Newbie

I am a new Verizon Prepaid customer, registered for My Verizon online access, found out last night I am not listed AS THE ACCOUNT OWNER, but I am!  Found this out in trying to get free gifts for "Connection Day."  Called 611 this morning, CANNOT SPEAK WITH A REAL PERSON? 

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Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
santiagoqa
Contributor - Level 1

Verizon Prepaid has a customer service line 888-294-6804, they will be able to clarify any question. Now, in Prepaid, there is no Account Owner, that is only for Postpaid (contract) lines.

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Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
Cruser2008
Contributor - Level 2

Prepaid accounts actually don't have account owners.

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Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
cl76179
Newbie

OK and Thank You, Cruser2008!  Then why did Verizon Wireless send me that useless email and then on the website say they had a gift for me, why waste my time?

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Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
Cruser2008
Contributor - Level 2

For that I don't know, I know that everyone was eligible for free downloads and what not from Amazon and contract customers on the More Everything plan got 1GB of bonus data for 2 bill cycles and non More Everything customers got $10 off a Mophie Juicepack.

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Re: Is It Possible To Talk To A REAL HUMAN if you are Prepaid?
santiagoqa
Contributor - Level 1

Verizon Prepaid has a customer service line 888-294-6804, they will be able to clarify any question. Now, in Prepaid, there is no Account Owner, that is only for Postpaid (contract) lines.